This page explains how PlanBet handles your personal information, what we collect, why we need it, and how you can control it. We also cover responsible gambling tools, account rules, and your rights under UK data protection law.
Your personal data
We collect several types of information when you use PlanBet. Identity details like your name, date of birth, and address are needed to confirm you are over 18 and eligible to play. Contact information such as your email and phone number lets us communicate with you about your account. Payment data is gathered only through secure third-party providers during deposits or withdrawals. Technical information, like your IP address, device type, and browsing behaviour, is collected automatically to keep the site running smoothly and prevent fraud.
We process your data because it is necessary to provide our services, meet legal obligations (including anti-money laundering rules), and protect our legitimate interests in running a safe, fair gaming environment. We do not sell your data to third parties. It may be shared with payment processors, identity verification companies, and UK gambling regulators when required by law.
How long we keep your data
UK gambling regulations require operators to retain certain records for up to five years after an account is closed. This includes transaction history, identity documents, and communication logs. We keep this information securely and only for as long as the law demands.
Your data protection rights
You have the right to access, correct, or delete your personal data. You can also request a copy of your data in a portable format, object to certain types of processing, or restrict how we use your information. To exercise any of these rights, contact our data protection team via the details in the website footer. We will respond within one month.
Cookies and tracking
PlanBet uses cookies to make the site work properly. Essential cookies are required for login, security, and game functionality. Analytics cookies help us understand how visitors use the site so we can improve performance. Marketing cookies, which remember your preferences for personalised ads, are only set if you give consent. You can manage or withdraw cookie permissions at any time through the cookie settings panel on the site.
Security measures
All data sent between your device and our servers is encrypted using industry-standard protocols. Access to your personal information is limited to staff who need it for their role, and they are trained in data protection practices. We regularly test our systems for vulnerabilities.
Responsible gambling
Gambling should be entertainment, not a way to earn money. If you feel it is becoming a problem, help is available. PlanBet offers several tools to support safer play:
- Deposit limits: Set daily, weekly, or monthly caps. New limits take effect immediately; increases require a 24-hour waiting period. - Loss limits: Control how much you can lose over set periods. - Session time alerts: Get reminders after a chosen number of minutes played. - Reality checks: Pop-up notifications showing session duration at regular intervals. - Cooling-off periods: Take a break for 24 hours, 7 days, or 30 days. Your account will be fully restricted during this time. - Self-exclusion: Block yourself from all gambling activity for a minimum of six months. This action cannot be reversed until the chosen period ends.
Warning signs include chasing losses, lying about gambling, or using money meant for bills. If any of this sounds familiar, reach out early. Free, confidential support is available from GambleAware and the National Gambling Helpline. You can also sign up for GamStop, the UK’s national self-exclusion register, which blocks access to all licensed gambling sites.
Account rules
Only individuals aged 18 or over and physically located in permitted regions may open an account. One account per person is allowed. During registration, you must provide accurate details. We verify identity and address before processing your first withdrawal. A standard requirement under UK anti-fraud rules.
Bonuses come with terms: wagering requirements, game eligibility, expiry dates, and conversion caps. Attempting to exploit bonus offers will result in forfeiture. Dormant accounts (no logins for 12 months) may incur a monthly fee after written notice.
Fair play is mandatory. Using bots, colluding with other players, or making false chargeback claims breaches our terms and may lead to account closure.
If you have a complaint, contact customer support first. If unresolved, you can escalate it to the UK Gambling Commission.
Changes to this policy
We may update this privacy notice to reflect changes in law or practice. The revised version will be published on this page with a new effective date. Continued use of the site means you accept the updated terms.