These terms explain how PlanBet works, what you agree to when you use our site, and your rights and responsibilities as a player. They cover account rules, responsible gambling tools, privacy practices, and how we handle disputes. Read them carefully.
Responsible Gambling
Gambling should be a form of entertainment, not a way to make money. If it stops being fun, it may be time to take a step back. PlanBet offers several tools to help you stay in control:
- Deposit limits: Set daily, weekly or monthly caps on how much you can deposit. - Loss limits: Restrict the amount you can lose over a set period. - Session time limits: Decide how long you can play in one sitting. - Reality checks: Receive reminders at intervals you choose during gameplay. - Cooling-off periods: Take a break from gambling for 24 hours, 7 days, or 30 days. - Self-exclusion: Block your account completely for a minimum of six months.
You can set or adjust most limits instantly through your account settings. However, any request to increase a limit will only take effect after a 24-hour waiting period. This delay gives you time to reconsider.
Signs that gambling might be becoming a problem include chasing losses, lying about how much you’ve spent, or feeling anxious when not playing. These feelings are common, and support is available. Free, confidential help is offered by organisations such as GamCare and the National Gambling Helpline. You can also sign up to the UK’s national self-exclusion scheme, GAMSTOP, which prevents you from using online gambling sites licensed in Great Britain.
PlanBet is strictly for adults aged 18 and over. We verify identity during registration to prevent underage access. If you share a device with others, consider installing blocking software like Net Nanny or Gamban to restrict gambling content.
Account and Gameplay Rules
Only individuals aged 18 or older who reside in eligible locations may open an account. You must provide accurate personal details and hold just one account with us. Creating multiple accounts breaches our terms and may lead to all accounts being closed.
Before your first withdrawal, we carry out identity and payment verification (known as KYC). This helps prevent fraud and money laundering. You’ll need to submit documents such as a photo ID and proof of address.
Bonuses come with conditions. Most require you to wager a certain amount before withdrawing winnings. Only some games count toward this requirement, and bonuses usually expire if unused within a set time. There may also be a cap on how much you can win from bonus funds. Attempting to exploit bonus terms, such as through bonus abuse or collusion, will result in forfeiture of offers and possible account closure.
Inactive accounts (those with no logins or activity for 12 months) may incur a monthly dormancy fee after notice is given. We prohibit the use of bots, scripts, or any automated play. Chargebacks or disputed payments without valid reason are also not allowed.
If you have a complaint, contact our support team first. If unresolved within eight weeks, you can refer the matter to an independent dispute resolution service. As a last resort, you may escalate to the UK gambling regulator.
We may update these terms occasionally. Significant changes will be communicated via email or site notice, and your continued use after that constitutes acceptance.
Privacy and Data Use
We collect several types of data: - Identity and contact details (name, date of birth, email, phone number) - Payment information (card or e-wallet details) - Technical and usage data (IP address, device type, pages visited)
This information is used to run your account, meet legal obligations, detect fraud, and improve our service. We do not sell your data. It is shared only with payment processors, identity verification partners, and regulators when required by law.
We keep personal records for five years after your last activity, as mandated by UK gambling regulations. You have rights under data protection law: to see what we hold, correct errors, request deletion (where lawful), obtain a copy of your data, or object to certain processing. To exercise these, email our data protection contact address listed in the site footer.
Our site uses cookies. Essential cookies keep your session secure. Analytics cookies help us understand site performance. Marketing cookies (if accepted) allow tailored ads. You can manage preferences via the cookie banner on first visit or through browser settings.
All data transmitted between your device and our servers is encrypted. Access to your information is limited to staff who need it for their role.
Licensing and Compliance
PlanBet operates under a licence issued by the UK Gambling Commission. This ensures we follow strict standards on fairness, security, and player protection. All games undergo regular testing for randomness and integrity. Money laundering prevention measures are embedded in our processes, including transaction monitoring and source-of-funds checks where necessary.