PlanBet is committed to offering a safe and fair gaming environment. Gambling should always be a form of entertainment, not a way to make money or solve financial problems. If you feel your gambling is becoming a problem, support is available. And it is free, confidential, and backed by UK services.
Tools to Stay in Control
You can set several limits directly from your account settings:
- Deposit limits: Choose how much you can deposit over a day, week, or month. These take effect immediately. - Loss limits: Set a cap on net losses during a chosen period. - Session time limits: Decide how long you can play in one sitting. - Reality checks: Receive alerts at intervals you choose to remind you how long you’ve been playing. - Cooling-off periods: Take a break for 24 hours, 7 days, or 30 days. Your account will be fully paused during this time. - Self-exclusion: Exclude yourself from PlanBet for a minimum of six months. This cannot be reversed before the period ends.
If you lower any limit, the change happens straight away. Raising a limit requires a 24-hour waiting period to give you time to reconsider.
Warning Signs of Problem Gambling
Ask yourself these questions honestly: – Do you chase losses by betting more? – Have you lied to family or friends about how much you gamble? – Do you use gambling to escape stress or mood swings? – Has gambling affected your work, relationships, or daily responsibilities?
Answering “yes” to even one of these may mean it’s time to seek help. There is no shame in asking for support. Many people face similar struggles.
Getting Help in the UK
Free, confidential advice is available through national services: - GamCare offers counselling, live chat, and a 24/7 helpline. - Gordon House, run by GambleAware, provides treatment and support across England, Scotland, and Wales. - BeGambleAware.org funds research, education, and treatment services nationwide. – The National Self-Exclusion Scheme (Multi-Operator Self-Exclusion Scheme. MOSES) lets you exclude yourself from multiple online gambling sites at once. You can register through participating operators or via GambleAware.
These services are funded independently and operate under UK safeguarding standards.
Underage Gambling Prevention
You must be 18 or older to open an account. We verify age during registration using official documents. If we suspect underage access, we will suspend the account immediately and refund any deposits without delay.
If you share a device with children or young people, consider installing blocking software such as Net Nanny, K9 Web Protection, or GamBlock. These tools help prevent accidental or unauthorised access to gambling sites.
Account and Fair Play Rules
Only one account per person is allowed. Attempting to create multiple accounts may result in all accounts being closed and winnings forfeited.
All players must complete identity and address verification before their first withdrawal. This is standard practice across UK-licensed operators and helps prevent fraud and money laundering.
Bonuses come with clear terms: wagering requirements, game eligibility, expiry dates, and maximum cashout limits are shown before you accept any offer. Abusing bonuses, for example, by opening multiple accounts or placing risk-free bets across games, will void the bonus and may lead to account restrictions.
Using bots, colluding with other players, or disputing legitimate transactions (“chargebacks”) breaches our fair play policy and may result in account closure.
Privacy and Data Use
We collect personal information including your name, contact details, payment records, and technical data like IP addresses and device type. This is necessary to: – Verify your identity – Process payments securely – Prevent fraud and underage access – Comply with legal obligations
Your data is never sold. It is shared only with trusted partners such as payment processors, ID verification services, and UK regulators when required by law.
You have the right to request a copy of your data, correct inaccuracies, ask for deletion (where legally permitted), or object to certain types of processing. Contact our data protection team through your account portal to exercise these rights.
Cookies on our site fall into three categories: - Essential: Needed for the site to work (cannot be switched off) - Analytics: Help us understand site performance (can be disabled) - Marketing: Used for personalised ads (optional)
You can manage preferences via the cookie banner on your first visit or through your account settings.
All data is protected with industry-standard encryption during transfer and stored with strict access controls.
Complaints and Oversight
If you have a concern about your account or our service, contact customer support first. If the issue remains unresolved within eight weeks, you can refer it to the UK’s independent gambling regulator for review. They handle disputes between players and licensed operators fairly and at no cost to you.